Privacy Policy

1. Summary

This Privacy Policy sets out in detail the purposes for which we process your personal data, how we collect it from you and other sources, who we share it with, what rights you have in relation to that personal data, and anything else we think is important for you to know.

We mainly process your personal data to provide you with the services that you’ve requested from us through our website (www.ibrokr.com). Our website is referred to in this policy as our “Platform”. To use our services, we need to share your personal data with third party insurance and product providers to provide you with the quote or service that you have requested or that we provide to you. The specific details of these third parties, as well as other reasons for which we process your personal data, are set out below.

We (iBrokr Limited) are the data controller of the personal data that you provide on the Platform and/or that we collect about you. This means that we are the company responsible for deciding how your data is processed.

This Privacy Policy was last updated on: 17th June 2025.

2. What information do we collect?

We collect information that helps us understand your needs and match you with appropriate lenders. This includes personal, financial, and property-related information that is essential for processing your application and enabling lenders to carry out underwriting assessments.

Types of information we collect

Depending on the nature of your application and how you interact with us, we may collect the following types of information:

Personal details:

• Full name, date of birth, residential address history, nationality, and contact details (e.g. email address, phone number).
  

Employment and financial information:

• Employment status, income, business details (if self-employed), bank statements, expenditure, existing financial commitments, credit history, and details of any County Court Judgments (CCJs) or defaults.
  

Property and loan information:

• Property address, value, purchase price, renovation or development costs, planning permission details, and your funding requirements (e.g. loan amount, term, intended use).
  

Identification and verification documents:

• Copies of ID documents (passport or driving licence), proof of address, company documents (if applicable), and other compliance-related materials.
  

Other individuals’ information (where relevant):

• Details of joint applicants, guarantors, shareholders, or directors involved in the transaction.
  

Why we collect this information

We collect and use your information to:

• Process and assess your application
  
• Match your enquiry with suitable lenders
  
• Enable lenders to carry out underwriting, credit checks, and risk assessments
  
• Communicate with you about your application and lender decisions
  
• Fulfil legal and regulatory obligations, including fraud prevention and anti-money laundering
  
• Improve our services and maintain internal records
  

Where we get this information from

We obtain your information directly from you or anyone authorised to act on your behalf. This includes:

• Information provided when you fill out our online application
  
• Documents or details sent via email, phone, or uploaded to our platform
  
• Conversations with your iBrokr representative
  
• Details given during follow-up communications or clarifications
  
• Information sourced from publicly available registers (e.g. Companies House or the Land Registry), where required
  

How we collect this information

We collect your information in the following ways:

• When you complete our application form online
  
• When you email, call, or message us with supporting documents or further details
  
• When you speak with an iBrokr representative
  
• When you use features of our website or customer dashboard
  
• When third parties (such as brokers, co-applicants, or professional advisers) provide details on your behalf
  

By submitting your application or sharing your information with us, you consent to us sharing your information with our panel of lenders. Each lender will use the information to carry out their own underwriting processes, which may include credit searches and affordability checks.

3. Who do we share your information with?

In order to provide our services, assess your application, and connect you with suitable lenders, we may need to share your information with a number of trusted third parties. We only share the information necessary for them to perform their function, and we require that they handle your data securely and in line with relevant data protection laws.

Lenders and funding partners

We share your information with lenders and finance providers on our panel so they can review your application, conduct underwriting, carry out credit checks, and determine whether they are able to offer you a loan. Each lender acts as a separate data controller and may contact you directly to complete their own due diligence or request additional documentation.

Service providers

We use a number of trusted service providers to help us deliver our services efficiently. These may include:

• Cloud hosting and IT infrastructure providers
  
• CRM and communications platforms
  
• Document collection and e-signature tools
  
• Identity verification and anti-fraud services
  
• Professional advisers such as legal, compliance, or audit partners
  

These providers act as data processors and are contractually obligated to keep your data secure and only use it in line with our instructions.

Regulatory and legal bodies

We may share your information with regulators, law enforcement agencies, or other authorities where we are required to do so under law, regulation, or legal process for example, in connection with fraud prevention, anti-money laundering, or safeguarding activities.

Professional representatives

Where you have authorised a third party (such as a broker, solicitor, accountant, or financial adviser) to act on your behalf, we may share your information with them as needed to progress your application and ensure accurate communication across all parties.

Business transfers

In the unlikely event that iBrokr undergoes a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will ensure that the receiving party respects your data rights and continues to handle your information in accordance with this privacy policy.

4. How do our lender partners use your information?

When you submit an application through iBrokr, we share your information with one or more of our lender partners so they can assess whether they’re able to offer you finance.

Each lender is a separate data controller, which means they are responsible for how they handle and process your information once they receive it from us. Their use of your data is governed by their own privacy policies and data protection practices.

How lenders may use your information

Lender partners may use the information we share with them to:

• Assess your eligibility for finance
  
• Carry out underwriting and affordability checks
  
• Conduct identity verification and fraud prevention checks
  
• Perform credit checks with credit reference agencies
  
• Contact you directly to request additional information or clarify details
  
• Make a lending decision and, where applicable, issue terms or offers
  

In some cases, they may also retain your information for regulatory compliance, monitoring, or reporting purposes, even if your application does not proceed.

We recommend that you review the privacy policy of any lender we connect you with to understand how they will use and protect your information. If you’re unsure who your information has been shared with, your iBrokr representative can confirm this.

5. How long do we keep your information for?

We only keep your information for as long as it’s necessary to fulfil the purposes we collected it for, including to meet our legal, regulatory, and reporting obligations, resolve disputes, and enforce our agreements.

Application data

If you submit an application through iBrokr, we will retain your information for a period of up to 6 years from the date your case is closed (whether or not a loan was completed). This is to:

• Respond to any future queries about your application
  
• Maintain accurate business and financial records
  
• Comply with legal and regulatory requirements, including anti-money laundering obligations
  
• Help detect and prevent fraud
  

Enquiries and partial applications

If you start but do not complete an application, or if you make an enquiry but don’t proceed, we may retain your data for a shorter period, usually up to 12 months, to respond to any follow-up queries and improve your experience if you return to complete your application.

Marketing preferences

If you’ve given us consent to contact you for marketing purposes, we will keep the necessary contact details until you opt out or unsubscribe. You can change your preferences at any time by contacting us or using the unsubscribe link in our emails.

Data minimisation

We regularly review the information we hold and securely delete or anonymise data that is no longer needed for the purposes outlined above.

6. Your rights

You have a number of rights under data protection law in relation to the information we hold about you. These rights aim to give you control over your personal data and how it’s used. You can exercise these rights at any time by contacting us using the details in Section 11.

Your rights include:

The right to access your information
You have the right to request a copy of the personal data we hold about you, along with details of how we use it.

The right to correct inaccurate information
If you believe that any of the information we hold is incorrect or incomplete, you have the right to ask us to update or amend it.

The right to request erasure (the ‘right to be forgotten’)
In certain circumstances, you may request that we delete your personal data. For example, if it’s no longer needed for the purpose we collected it or if you withdraw your consent (where applicable). Please note that we may still need to retain certain information to meet legal or regulatory obligations.

The right to restrict processing
You can ask us to pause or limit how we use your data in certain situations, such as while a complaint is being investigated or if you believe the data is inaccurate.

The right to data portability
You may have the right to request that we transfer your information to another organisation, where technically feasible.

The right to object to processing
You can object to us using your information for certain purposes, including direct marketing.

The right not to be subject to automated decision-making
If a decision has been made about you solely based on automated processing (with no human involvement), you can request that it be reviewed by a person.

Making a request

We may ask you to verify your identity before we respond to a rights request. There’s no charge for making a request, although we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

7. Automated decision-making and profiling

In some cases, our lender partners may use automated decision-making or profiling as part of their assessment process. This means that a decision, such as whether to offer you finance, may be made using technology without direct human involvement.

What is automated decision-making?

Automated decision-making refers to a process where decisions are made about you automatically, based on your personal information, using computer algorithms. For example, a lender might use an automated system to determine whether you meet their initial lending criteria based on your credit score, income, and other application data.

What is profiling?

Profiling involves analysing aspects of your personal data (such as financial behaviour, income, or credit history) to evaluate certain characteristics about you. For example, your creditworthiness or likelihood of repaying a loan.

How does this affect you?

Not all decisions made by lenders are automated. However, where automated decision-making is used, it may affect whether:

• You’re eligible for certain loan products
  
• You’re offered specific terms or rates
  
• You’re asked to provide additional information
  

Each lender is responsible for how they use automated processes and must comply with relevant data protection laws. You have the right to request that any fully automated decision be reviewed by a human, and to express your point of view or contest the decision.

At iBrokr, we do not make any lending decisions ourselves, we act as an intermediary. We do not carry out automated decision-making that produces legal or similarly significant effects.

9. How to contact us

If you have any questions about this privacy policy or how we handle your personal information, you can contact us using the details below:

Email: [email protected]
Phone: 07443330782
Post: iBrokr Ltd, Beresford Cottage, Bell Lane, Burton Overy, Leicestershire, LE8 9DB. 

If you’d like to exercise any of your data protection rights (such as accessing your data or requesting deletion), please let us know in writing or via email, and we’ll respond within one month.

10. Your right to complain

If you’re unhappy with how we’ve handled your personal information or how we’ve responded to a request, you have the right to make a complaint.

We encourage you to contact us first so we can try to resolve the issue:

Email: [email protected]
Post: iBrokr Ltd, Beresford Cottage, Bell Lane, Burton Overy, Leicestershire, LE8 9DB. 

If you’re not satisfied with our response, you also have the right to raise your concern with the UK’s data protection authority:

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Phone: 0303 123 1113
Address: ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

The ICO can give you guidance on your rights and how to raise a formal complaint if necessary.